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Published: 15/04/2020  |  Last Updated: 16/07/2021

Jessie May is working  together with the Lifetime Service and Children’s Hospice South West to meet the urgent and essential needs of the families that we all care for through this challenging time.

Our first priority is to ensure that children remain cared for and supported in the community wherever possible and appropriate.

Since 11th April 2020, a dedicated telephone number offering 24/7 access to advice and support from a nurse with hospice/community care experience has been provided to families directly.

For Families:

16th July 2021

We have been working towards holding our usual summer family events over the coming months, however due to the significant rising of COVID infections in the community in recent weeks, and circulation of other viral infections that we are aware of, it wouldn’t be safe to proceed with events due to the vulnerability of our children and families, particularly children who are unvaccinated.

Whilst the government has planned to reduce measures on 19th July, as an organisation we don’t feel able to promote events that expose any of our children, families and staff members to unnecessary risk. 

We are now looking forward, in the hopes of a somewhat ‘normal’ 2022 where we can welcome you back in the summer.

14th June 2021

Dear Family,

As a service we wanted to take the opportunity to update you regarding both current and future service provision. We appreciate how difficult things have been but hope that you are adjusting to changes in guidance regarding COVID – 19. There is still a great deal of uncertainty ahead, but we are continuing to follow local and national Public Health England guidelines and advice, and as a consequence have reviewed our current provision.

Throughout the last year we have continued to provide care for children who are at the end of their life alongside support for those families and  children who have the most complex health needs both in hospital and at home, and not able to return to school.

We continue to provide our core service Mon-Friday between the hours of 0900-1700, for those children who are unable to return to school and for children haven’t yet reached school age. We are aiming to maximize support to these children and families during term time. We may therefore be able to offer those in greatest need, that are not in school, support visits, in addition to our standard FRiPP offer.

During the school holidays, we will aim to offer, where capacity allows, support visits to children that would normally be attending school. Children not normally in school would revert to their standard provision.

We will continue to offer support in other ways such as by phone or video call if this is of benefit to you. With this in mind we are continuing to review the needs and priorities of families, so if you feel your child’s health or your family circumstances have changed, please do update us so that we can direct our resources to those most in need. We would have hoped to have published and shared details of wider family events with you, however due to the current uncertainty we will need to delay confirmation of these potential events.

We would also like to THANK YOU all for providing feedback recently regarding the questionnaires circulated. This feedback will be invaluable to us as an organisation as we move forward and address the ‘Dilemmas’ presented in the recent survey shared with you. We are currently reviewing the feedback and have planned a further virtual meeting to be held on 14th July 2021 to share both the results with you and what we would plan to do as a result. Further details to follow.

I would also like to take the opportunity to introduce 2 new members of the care team to you, who you should meet in coming weeks and months – Vicki and Emily, and to welcome Charlotte back from Maternity leave next week.

The service offer outlined above will be in place for an interim period throughout the remainder of 2021. We will in due course share with you our service plans for 2022 and beyond.

If you have any questions regarding the above, please don’t hesitate to contact senior members of the Care Team on 0117 9582172.

Yours sincerely,


Contact Details

Should you need any of our team in an emergency, please call the below numbers:

Care Team
Phone: 0117 9582172

Fundraising Team
Phone: 0117 9582174

Information for you on Administration and Fundraising

Many of our support staff have the ability to undertake their work from home and where possible, we are encouraging this in line with the current Government guidelines surrounding COVID-19. We are also encouraging all staff to hold meetings over the phone or video conferencing, rather than face to face, where this does not cause too much disruption.

If you have a general Jessie May query, please email:, or call the main number on 0117 961 6840.

If you have a query for our Fundraising Team, please email:, or call the main number on 0117 961 6840.

Please do continue to support Jessie May through Fundraising where possible. You can donate to Jessie May during this time directly by:

Bank Transfer

Pay funds by bank transfer into the Jessie May bank account directly using the following details:

CAF Bank
Sort code – 40 52 40
Account Number – 00031294

Donate online

By post

Please send cheques (payable to Jessie May) to:

35 Old School House,
The Kingswood Estate,
Britannia Road,
Kingswood, Bristol
BS15 8DB

Please don’t forget to tell us who you are and who your gift is in memory of so that we can thank you.

Please do bear with us during this time. This is an unprecedented situation we are facing, and we aim to ensure minimal disruption and delay in responses as we navigate the ever-changing challenge COVID-19 is bringing across the nation. We will endeavour to update these statements as and when is appropriate.

Thank you

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